Multi-vendor support on behalf of Fujitsu Switzerland
Since 2011, CND has been active as a partner of Fujitsu Schweiz at two large Swiss banks. The focus is on the reliable operation and maintenance of complex data centre infrastructures in an environment with high requirements for availability, response times and process reliability.
CND takes on central operational tasks in the area of Unix (Solaris) as well as in the support of Oracle/Sun hardware. This is complemented by certified know-how in the area of HP server platforms as well as other enterprise hardware. The long-standing collaboration with Sun Microsystems forms an important basis for the deep technical understanding.
As part of the mandates, CND provides up to 13 resident engineers who work directly on site in the customers' data centres. The supported infrastructure is distributed across several locations in the Zurich area. To meet the required response times, the teams are managed across locations.
A central part of the service is ensuring stable operation in everyday use. This includes asset management, hardware support, installations as well as analysis and repair work on productive systems. In addition, CND takes over the coordination of faults with manufacturers, the planning of deployments as well as the management of a 24x7 on-call service.
A further focus lies on the lifecycle management of the infrastructure. CND supports the renewal of systems across the entire lifecycle: installation of new hardware, controlled dismantling of existing components, updating of inventory data and a smooth transition during ongoing operation.
To support fast response times, CND operates its own spare parts warehouses at several locations. This allows hardware failures to be addressed efficiently and downtime minimised.
On behalf of Fujitsu, the CND team acts as the single point of contact for all relevant topics around HP as well as Oracle/Sun infrastructures. Besides handling incidents, this also includes the coordination and tracking of service deployments as well as ensuring compliance with defined service levels.
The supported infrastructures include, among other things, HP ProLiant and Blade systems, Oracle/Sun servers, Fujitsu systems as well as network components such as Cisco firewalls and switches.
The services described here are part of our Managed IT Services for Financial Service Providers and show how complex multi-vendor infrastructures can be reliably managed and operated during ongoing operation.
CND brings deep platform know-how, on-site presence and clear processes. On behalf of Fujitsu, this means taking responsibility in a complex multi-vendor environment and keeping operation stable even under pressure.
"We are glad to be able to rely on a loyal, flexible partner across several customer accounts through our collaboration with CND. CND enables us to offer our customers a consistently high-quality service."
K. Wuytack, EMEIA Procurement