Managed IT Services, Infrastruktur Monitoring | CND AG The Swiss Data Center Experts

Daniel Bossert – System Engineer – Managed IT Services

A quick and easy supporting help desk has already helped several customers to alleviate many of their worries. Much positive feedback has clearly demonstrated the value of this service."

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1 Accessibility

CND ensures optimal accessibility through multiple channels: telephone, e-mail or the use of an incident management tool. The help-desk service, supported by its own stand-by organisation in Effretikon, Berne and Basel, is available 365 days a year, 24|7. This ensures fast, uncomplicated assistance and if necessary on site.

2 Single Point of Contact

As a single point of contact, CND already has an extensive knowledge of your infrastructure that allows us to solve many acute problems by telephone.

3 Qualifications

All those employed at the help desk have completed vocational training as computer scientists; have at least five years practical experience in help-desk support; have had their security profiles audited regarding criminal records and either have Swiss nationality or Swiss C identity documentation. We speak Swiss German, German, English and if required can work in other languages.

Daniel Bossert – System Engineer – Managed IT Services

A quick and easy supporting help desk has already helped several customers to alleviate many of their worries. Much positive feedback has clearly demonstrated the value of this service."